Cloud-first businesses were some of those least rocked by the pandemic. For the rest, the urgency to engage and advance digital transformation strategies has been kicked up a notch. Even at the most basic level, cloud-based tools such as Zoom and Teams have kept workforces in touch and productive from their respective homes. Elsewhere, AI-powered chatbots have bolstered overburdened customer service divisions, automation technologies have allowed smaller teams to reallocate limited resources, and advanced cybersecurity solutions are ensuring distributed workforces are protected. Technology has played a leading role in enabling businesses to continue to operate. As the significance of that has been placed center-stage, there’s now little doubt among businesses that investing in digital is the only way to both survive the fallout, and remain competitive going forward.
Read more from Mark Jones article on TechHQ.com: Businesses focus on ‘have-to-have’ tech in post-pandemic squeeze
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